A-Z of IHM SERVICES

The Indian pilgrims coming through the Haj Committee of India should know that:

a)        Assistance/help for the pilgrim is available at every step; he/she should seek it, if needed

b)        The redressal of the pilgrim’s grievances will be ensured preferably there and then provided he/she registers a complaint, if genuine.

c)        The pilgrim will be received at the airport (Jeddah/Madinah) by the officers of Indian Haj Mission (IHM). The pilgrim need not panic for anything; these officers will take care of the pilgrim’s reception/ collection of baggage after he/she is cleared by Saudi authorities

d)        If by any chance the pilgrim’s baggage gets lost or misplaced, he/she should inform the Lost Baggage Section for action to be taken.

e)         In case of theft or loss of pilgrim’s foreign allowance/currency, he/she should report to the General Welfare Section for immediate monetary relief

f)          The pilgrim can easily identify the IHM officers wearing blue jackets with the distinctive tri-colour of the Indian flag printed on the jacket along with BHARAT and AL HIND (in Hindi and Arabic) at the back and INDIA (in English) on the front.

g)        Should the pilgrim require medical treatment on arrival due to any reason there is a dispensary open round the clock at the airport.

h)         The pilgrim should cooperate with the IHM staff who will take care of his/her baggage and load it on the bus in which the pilgrim will travel from Madinah airport to his building or from Jeddah to Makkah.

i)        On arrival at the building, the Moallim will provide loaders to carry the pilgrim’s baggage to his/her room.

j)         Should the pilgrim lose way at the Haram Sharief, he/she should look for the tri-colour inscribed jacket wearing Task Force on duty  at the Haram to guide him/her.

k)        For any accommodation related problem, the pilgrim should register a complaint in the Building Complaint Register which is available at the reception desk of the pilgrim’s building.

l)          Along with a cot and mattress, the pilgrim will also get a blanket and new bed sheet/s.

m)        There will be a bucket and a mug in each and every bathroom.

n)        If the pilgrim is not able to walk to the dispensary, he/she can summon the doctor to his/her room.

o)         There is a dispensary open round the clock in the pilgrim’s own accommodation district. He/she must feel free to use it.

p)         Similarly, there is a branch office for his/her assistance open round the clock.

q)        In deference to the sanctity of the Haram precincts, the pilgrim should not shout to voice his grievances, on the other hand he/she should use the register in the building or branch office to record his complaint.

r)         The pilgrim should read the notices displayed at the reception desk from time to time regarding various points of interest.

s)         The pilgrim ought to have patience and wait for his/her bus for Mina on 7^th/8^th Zul Hijjah; there is sufficient time available to get to Mina.

t)         Pilgrims should carry bare requirement of their clothes to Mina as the stay involves change of clothes on 10^th Zul Hijjah only. Food will be catered to them at their camps.

u)         Apart from the main dispensary, medical assistance to Indian pilgrims is available in their camps at Mina.

v)         The pilgrims should wait for their buses for their movement to Arafat.

w)         Pilgrims should take every safety precaution while performing the Rami Jamarat.

x)         Pilgrims should strictly follow the grouping instructions and arrangements made by the Indian Haj Mission.

y)         Pilgrims who for some reason do not want to avail of the IHM arrangements for Rami Jamarat should avoid going to Jamarat during peak hours.

z)         Pilgrims must also utilize the services of the Khadimul Hujjaj to convey their             complaints/grievances while they themselves may devote their time to prayers.