S No

Issue

Agency to be approached

1.

Depositing Money/ Valuables

Moallim's office

2.

Building Complaint

The Pilgrims Must write their complaints in the Building Complaint Register kept at all the buildings.

Building supervisors visit the Buildings every day; However it may not be possible for them to check each and every room or to talk to each and every Pilgrims; they would take action on the complaints written in the Complaint Register only.

Pilgrims can also visit the Branch Office and lodge a complaint there.

They may inform their problems to their Khadimul Hujjaj.

3.

Lost Pilgrims

If you are lost, Please try and Locate our Task Force staff; they are wearing jackets with India /Al Hind written over it.

Alternatively you may try and locate any nearest Indian Branch Office.

In case one of your co-pilgrims is lost Please inform your Branch Office.

4.

Lost Baggage

Approach your Branch Office.

It is not advisable to approach the Lost Baggage Branch Directly unless your Branch Office AHO suggests you to do so. 

5.

Loss of cash/theft

Approach the General Welfare Desk at the Main Indian Haj Mission Office at Ajyad.

Interim relief is given by the Indian Pilgrims Welfare Forum (IPWF) at the General Welfare Desk at the Main Indian Haj Mission Office at Ajyad.

5.

Movement to Madinah

Please follow the notices pasted in your building.

You may approach your Moallim's Office or the Madinah Movement Desk in the Main Indian Haj Mission Office in Ajyad.

6.

Movement to Mashaer

Please follow the notices pasted in your building.

You may approach your Branch Office or your Moallim's Office.

7.

Change in Flight Schedule

Saudi Arabian Airlines normally does not accept any request for change in the flight schedule.

For Changes in the Flight Schedule of Air India, please approach the Incharge Haj Mission who sits in the Main Indian Haj Mission Office at Ajyad. Upon his approval only the Air India CRT Office Located in the Main Indian Haj Mission Office would do the necessary change subject to availability.

IT IS NOT POSSIBLE TO CHANGE THE SECTOR FOR THE FLIGHT OR TO SWITCH OVER BETWEEN SAUDIA AND AIR INDIA.   

8.

Departure Movement to Jeddah

Please follow the notices pasted in your building

You may approach your Branch Office for any issues.

9.

Booking Excess Luggage

Cargo facility of the Air India.

PILGRIMS MUST BOOK THEIR EXCESS LUGGAGE THROUGH AIR INDIA IN ADVANCE BY CARGO. IT IS MUCH CHEAPER THAN PAYING HUGE CHARGES AT THE AIRPORT.

SOMETIMES AT THE AIRPORT THE AIRLINES MAY EVEN REFUSE TO CARRY EXCESS LUGGAGE EVEN IF YOU ARE READY TO PAY FOR IT.

10.

Mina passes

Moallim's Office

11.

Medical help/ Emergency

Consult the doctor in your Branch Dispensary.

You may approach any Branch Dispensary/ Hospital in cases of emergency.

You may also call the doctor at you building in cases of dire emergency.

12.

Problems in Mina

Moaalim's Office located in your camp.

You may also approach the Indian Haj Mission-Mina Camp Office.

13.

Death of a co-pilgrims

Moallim's Office.

You can also inform your Branch Office.

Shifting of the body from the Building to Mortuary and arranging the burial of the body is done by the Moallim's Office only.

NOC for burial is issued by the Coordination Desk at the Main Indian Haj Mission Office at Ajyad.