Accommodation

1. All the accommodation for the Indian Haj pilgrims is hired as per the norms laid down by the Government of India in consultation with the Haj Committee of India and as per regulations of the Government of the Saudi Arabia.  Every effort has been made to arrange the best possible accommodation for you in Makkah and Madina, within the limitations imposed by the ground realities and market forces.

2. This year a new Category is added to the Pilgrims Accommodation in Makkah i.e. Sheesha Category. In this Category the buildings are hired only in Mahbas Al Jinn Area of Sheesha and the buildings in this Category are new and spacious. The area is open and the environs are healthy. There would be 24 hour transportation available from your buildings to the Haram Sharief. As per the success of the Last year we are also continuing the Azizia Category where also the transportation would be available round the clock. However the Sheesha Category is considerably closer to the Haram Sharief compared to the Azizia Category.

3. While efforts have been made to allocate accommodation in the categories preferred by you at the time of making application to the Haj Committee, owing to the shortage of units in Makkah under some categories there may be a possibility of your down-gradation to lower categories based on the availability of units.  Please bear with us for this inconvenience.  However, the difference in the rental would be refunded back to all of you by the Haj Committee once you return back to India.

4.  Your buildings have been allotted through a computerised system. Therefore, kindly stay in your allotted room only. Mind the fact that grabbing a place which is meant for some one else is against Islamic ethics and this is not befitting at all for a person who has come on Haj Pilgrimage.

5. As you know, geographically the Holy land of Makkah is uneven in different areas. In view of above, we have made it mandatory that every building hired for pilgrims must have elevator facility. The proper and correct use of this facility is up to you. Usually every elevator (Lift) is equipped with standard instructional notices and directions. Kindly go through them and also explain these points to the illiterate and old & feeble people of your group. Usually instructions like capacity of the elevator, avoidance of use of elevator in case of fire in the building, using alarm in case of stopping of elevator in between are always available inside the elevator, on the instructions board.

6. All the pilgrims would have to share the bathroom and kitchen facilities and they should do this in the spirit of brotherhood and adjustment. A little patience on your part can solve a lot of hassles and problems.

7. You should avoid wasting water or using too much water. During the peak Haj period if water finishes in a building due to excessive use, water tankers cannot bring water due to restrictions on movement. For washing of clothes, utensils, bathing and cooking purposes, economizing on the use of water is essential.

8.  LPG stoves should be used very carefully. While leaving the stoves, please ensure that the stoves and the cylinder-connection are both switched off so that there is no chance of gas leakage and risk. Kindly explain the method to the other people of your group/room who are not familiar with the use of LPG stove system.

9. Every day each building will be visited by a Building Supervisor who will check with the Haaris (Door-keeper) about any problems that need rectification. Pilgrims can either inform the Haaris about problems they confront or record a complaint in the Complaint Register kept in their own building for this purpose. Complaints can also be lodged with the branch office of the Indian Haj Mission which is overseeing their building. Map of the branch office and the telephone number are available on the ground floor of every building.

Pilgrims must not allow visitors inside buildings or rooms. They should be met outside the building. Friends, relatives and extra persons are not to be kept in rooms. The rooms should not be cluttered with excess baggage since space is at a premium.