Annexure - A
Requirements for Registration
of Private Tour Operators involved in Haj Pilgrimage (Terms and Conditions)
1. PTO should
establish that it is a genuine and established Tour Operator for which it should
produce:
i)
A Certified copy of Proof of Registration
of Business by a Chartered Accountant. The firm/company should have been in business
for the last three years
ii)
Proof of establishment. (Show Telephone bills/Electricity
bills/Rental Receipts/Registration papers of the property) & number of years
in business
iii)
Income Tax ‘PAN’ Number and copies of Income Tax Clearance certificates of previous
three years i.e. 2007-08, 2008 – 2009, 2009-10.
iv)
Certified copy of Accounts/Balance sheet of the firm/company duly audited &
certified by a Chartered Accountant for previous three years i.e. 2007-08, 2008
-09 and 2009-10
v)
The PTO should have minimum annual turnover of Rs 25
lakhs.
vi)
Number of pilgrims sent during last three Haj seasons. In support of their claim,
they are required to submit contract for building hired for the pilgrims and “Tasreeh”
together with certified English translation and all other relevant documents (IATA
receipt/details of tickets issued etc.),, indicating actual number of pilgrims sent
during last three years.
vii)
Proof of air tickets bought with quota released for Haj 2009. In support, they are
required to submit invoice of air tickets bought for Haj-2009 in favour of their
firm.
viii)
Those Private Tour Operators who have been registered in the past with the Ministry
of External Affairs should also enclose copies of the Registration Certificates
issued to them by the Ministry.
2.
The PTO has to give an undertaking to provide
full information about its pilgrims as needed by the Consulate General of India,
Jeddah/Ministry of External Affairs. The information of the pilgrims has to be uploaded
in the Consulate General of India’s website
www.cgijeddah.com before the departure of the pilgrims. Any PTO
finding it difficult to upload the required information may kindly contact
info@cgijeddah.com or Mr. Syed Iftekhar Ahmed, Computer Programmer
at telephone number 00966 - 2- 6514194.
3. The PTO should
forward copy of a model contract/Agreement clearly indicating the services to be
provided to the pilgrim. The PTO should ensure vaccination & other medical check
up as per the guidelines which will be shortly available on the website of the Haj
Committee of India (http://hajcommittee.com/).
4. The
PTO must give an undertaking that it will ensure that none of its pilgrims will
be left stranded and they would be responsible for the stay, transportation and
payment of compulsory charges to Saudi Authorities and honour all terms of agreement/contract
they would sign with the pilgrims.
5. For each
100 pilgrims (or part thereof), Private Tour Operator shall carry a minimum of one
tour assistant with them to provide all services to the pilgrims i.e.
1 to 100 pilgrims:
1 tour assistant
101 to 200 pilgrims:
2 tour assistants
201 to 300 pilgrims:
3 tour assistants and so on
PTO should provide names, details
including local mobile phone numbers and photographs of the Tour Assistants to Consulate
General of India, Jeddah along with the information of the pilgrims.
6. The Private
Tour Operators are required to take all possible measures for the welfare of the
pilgrims including through a Group Insurance Policy on the lines of
the Group Accident Compensation Scheme of the Haj Committee of India.
7.
PTOs should provide identity cards to all their
pilgrims. The identity cards should be of good quality, details should be computer
printed and the pilgrims should be instructed to wear it around their neck when
they leave the building. The details in the identity card should include – Name
of the pilgrim, name of the PTO, Passport Number, Place of Stay in Makkah and all
other relevant details which should be emailed to Consulate General of India, Jeddah
as mentioned in Para 2. The details should also be sent to the Under Secretary (Haj),
Ministry of External Affairs, New Delhi at email id
dirhaj@mea.gov.in.
8.
PTOs should ensure that baggage of all their
pilgrims are cleared before they leave the Haj Terminals in India/Saudi Arabia.
9. If a PTO
fails to fulfill the assurance given in the foregoing paragraphs, the Ministry of
External Affairs reserves the right to blacklist the PTO and/or the Association
for a period deemed fit by the Ministry.
10. If any of the pilgrims
sent by a PTO found either begging or declared Fuqra (indigent) in Saudi Arabia,
the Ministry will take strict action against the PTO concerned which would include
forfeiture of security deposit and blacklisting of the firm.
11. The following amount
of security deposits in the form of Fixed Deposits/Bank Guarantee (form enclosed)
with any Nationalized Bank valid till 28th February, 2011 has been prescribed. The
demand of pilgrim quota should be at least 50 and additional demand may be in multiples
of five pilgrims. The amount of security deposit to be made depending on the number
of pilgrims is as follows:
No. of Pilgrims Security
Deposits
Up to 100
Rupees two lakhs
101-200
Rupees three lakhs
201-300
Rupees four lakhs
301-400
Rupees five lakhs
401 and above
Rupees six lakhs
FDR should be
on individual basis even when it is submitted through an Association. The member PTOs of an Association are required to
pay the above security deposit to the Association, which would, in turn, put the
amount in Fixed Deposit in favour of Haj Committee of India, Mumbai
in any Nationalized Bank till 28th February, 2011. Private Tour Operators who are
not members of any Association are required to deposit amount in Fixed Deposit in
any Nationalized Bank directly in favour of Haj Committee of India till 28th February,
2011. Haj Committee of India would forward original Fixed Deposit Certificates/Bank
Guarantee to the Ministry of External Affairs for safe custody. The Original Fixed
Deposit Certificates/Bank Guarantee would be returned to the Association/individual
Private Tour Operator by the last week of February, 2011.
12. As
required by the Saudi Authorities, payment
to United Agency (Maktab-ul-Wukla) from Haj 2010 would be made through the Haj Committee
of India only. PTOs have to deposit the amount due for Maktab-ul-Wukla for all their
pilgrims with the Haj Committee of India before their departure. The details in
this regard would be available on the website of
the Haj Committee of India (http://hajcommittee.com/)
shortly.
13. Selling of quota
allotted or any part thereof is strictly prohibited. In case a PTO is found selling
any seat from his quota to another PTO/Agent, the Ministry will take strict action
against the PTO concerned which would include forfeiture of security deposit and
blacklisting of the firm.
14.
Those PTOs who were allotted Haj quota during Haj
– 2009 and are applying for allotment of quota for Haj – 2010 also are required
to submit following additional documents along with their application form:
(a)
Documentary proof
that they have fulfilled all the terms and conditions mentioned in the Letter of
Registration issued to them for Haj – 2009.
(b)
PTOs should also enclose copies of any complaints received
from any agency including the Ministry of External Affairs/Consulate General of
India, Jeddah/Hajis who travelled through the concerned PTO or Saudi Authorities
in connection with their performance during Haj – 2009 along with their replies/clarifications
on those communications. PTOs who have complaints pending against them may note
that if these complaints are established, then the quota will be issued only if
the complaints have been settled.
15.
Incomplete applications will be summarily rejected.
16. Processing Fee: Each Private
Tour Operator is required to pay Rs. 500/- as non refundable processing fee by bank
draft in favour of Haj Committee of India payable at Mumbai. The applications, as
per enclosed proforma, along with all the requisite documents and Fixed Deposit
Receipts/ Bank Guarantee must reach the Chief Executive Officer, Haj Committee of
India by 21st June, 2010 at the following address.
The Chief Executive Officer,
Haj Committee of India
Haj House, 7-A, M. R. A. Marg,
Mumbai – 400 001
Tel No (022) 2267 0183, 2261 2989
Fax No (022) 2263 0461, 22620920
1st June 2010